Traveller Care
Eurostar to pay £10 million in compensensation
Eurostar on Monday said it would pay out some 10 million pounds in compensation to passengers hit by a disastrous breakdown last month blamed...
Eurostar planned services for Wednesday 13 January 2010
Eurostars will be running a near normal service on Wednesday 13 January with a small number of cancellations. If your train is not running,...
Refund and compensation policy for Eurostars travellers from Thursday 7 to Monday 11 January
Because of the current severe weather conditions Eurostar will continue to run a restricted service.
If you do not need to travel Eurostar staff...
Information for Eurostar customers who booked trains on Thursday 7 January
Customers originally booked on train 9112 (07:30 London to Brussels) may travel on the 9108 (06:20) or the 9120 (08.27) from St Pancras. Please...
Refund & Exchange policy for travellers not able to travel on 19th, 20th or 21s December 2009
Eurostar travellers with bookings for travel on Saturday 19, Sunday 20 or Monday 21 December 2009 should change their tickets for travel on a...
Eurostar train allocation system for Tuesday 22nd December
Eurostar will be resuming a restricted service from Tuesday 22 December. Trains will depart from 07.30 to 18.00.
You will only be eligible for travel...
Compensation policy for Eurostar travellers who were on delayed trains Friday 18th and Saturday 19th December 2009
Eurostar will offer enhanced compensation to travellers on the following services: Trains 9053, 9055, 9057, 9059, 9063, 9163 on Friday 18th December, and trains...
