Information for Eurostar customers who booked trains on Thursday 7 January

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    Customers originally booked on train 9112 (07:30 London to Brussels) may travel on the 9108 (06:20) or the 9120 (08.27) from St Pancras. Please arrive at check-in at least 45mins before departure and you will be allocated a new seat on your chosen departure.

    Customers originally booked on train 9044 (17:30 London to Paris) may travel on the 9042 (16:55) or the 9046 (17:55). Please arrive at check-in at least 45mins before departure and you will be allocated a new seat on your chosen departure.

    Customers originally booked on train 9053 (18:43 Paris to London) may travel on the 9047 (17:13), 9051 (18:13) or 9055 (19:13).  These trains will stop additionally at Ashford International. Please arrive at check-in at least 45mins before departure and you will be allocated a new seat on your chosen departure.

    Customers originally booked on train 9157 (18:59 Brussels to London) may travel on any other departures from Brussels or Lille (please consult our timetable).   Please arrive at check-in at least 45min before departure and you will be allocated a new seat on your chosen departure

    For those who were not able to travel  on 19th, 20th or 21s December 2009, please find below the information for the refund and exchange policy :

    Refund & Exchange policy for travellers not able to travel on 19th, 20th or 21s December 2009

    Eurostar train allocation system for Tuesday 22nd December

    Compensation policy for Eurostar travellers who were on delayed trains Friday 18th and Saturday 19th December 2009

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