Specialist loss adjuster QuestGates has been awarded a long term contract by Sterling Insurance to act as the insurer’s liability claims department.
QuestGates will provide a dedicated claims handling unit supported by designated technical expertise, loss adjusting and associated services. This unit, which will be staffed by a mixture of existing staff and new recruits, will be located within the company’s Corporate Claims Solutions division in Birmingham and dual branded Sterling at QuestGates
Garry Simmons, Associate Director and Head of Claims at Sterling Insurance said: “We undertook a detailed process for two reasons; firstly to decide how best to structure our liability claims handling capabilities in order to respond to the MoJ reforms, and secondly to determine the best partner to bring on board to help develop our proposition. Our conclusion was that outsourcing this function would provide the best result for our business, our broker partners and their clients. The expertise and experience of the team at QuestGates together with their track record for developing bespoke solutions made them the obvious choice of partner.”
Commenting on this partnership, QuestGates Managing Director Chris Hall added: “We are delighted to have been selected by Sterling Insurance following their review process. We have worked for them for some years now and understand the tremendous importance that they place on service. We particularly like the fact that they are clear on what they want to achieve, embrace innovation, are prepared to encourage and reward results, which naturally leads to the delivery of a market leading service.”