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AXA : supporting flood-hit customers with interim payments

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AXA Commercial Lines and Personal Intermediary is supporting households and businesses hit by floods with interim payments to help meet the immediate needs of securing temporary accommodation and aid cash flow.

Martin Ashfield, Head of Commercial Property Claims, said: “This is an extremely stressful time for our customers. Our immediate priority is to help with the most basic requirement of getting households into alternative accommodation supported by interim payments where required of £1,000 to meet their immediate needs, while for our business customers we are making early interim payments where possible to aid cash flow.”

He continues “Our teams are working extended hours and we’ve redeployed staff into our front line notification teams to ensure our customers can reach us easily. At the same time we have teams in place to keep in touch with our customers to provide as much support as possible, make sure they’re happy with progress and have quick answers to any questions.”

With still over 70 flood warnings in place around the country, Ashfield added that it is too early to predict total values as the final number of cases is uncertain as claims continue to be received and it is not possible to assess the full extent of damage until there has been an opportunity to inspect properties once the flood waters have receded.

He concludes: “Each event is different in nature and character and the type and depth of water makes an impact. Right now our focus is on arranging restoration and cleaning work along with securing temporary accommodation for families whose homes are inhabitable, and mitigation work for businesses.”