AXA has called in extra staff from different departments to help with the large increase of claims relating to this weeks storms.
As well as the extra staff, a representative said they are introducing overtime with extended weekend hours to get through the spike in claims.
The decision comes after storms resulted in rises in the amount of claims by as much as 300%. One company, AA Insurance, reported a twelve fold increase in the amount of roof damage claims this week.
“Following further extreme weather conditions over the past few days, we have continued to see large volumes of incoming calls and claims on the household side,” said Christine Matthews, Head of Houshold Claims at AXA Personal Lines.
“The majority of them are still relatively small but we have had some larger losses. We are working hard to resolve claims for all our customers as quickly as possible”
AXA warned customers to be careful with who was doing their home repairs, saying opportunistic contractors can take advantage of homeowners in times like this when demand is high.
Ms. Matthews continued, “We are also aware of some direct opportunistic approaches made to certain homeowners in the worst affected areas by tradespeople, especially builders, offering to repair storm damage.
“Sometimes this work can be expensive, of poor quality, carried out by unqualified people or never properly finished. Customers therefore need to be extremely careful and should of course always speak to us if they have any concerns.”
