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botch home jobs

A new research has revealed that more than 4.6 million ‘botch’ home jobs have been reported in the past 12 months, as a growing army of unqualified traders target unsuspecting homeowners.

One in 10 Brits has been forced to correct sub standard work in the last 12 month – a 16 per cent increase on last year – costing an average of £460 to put right.

The rash of ‘rogue’ trading is being fuelled by a tougher economic climate, as unqualified workers seek out ‘cash in hand’ maintenance work and homeowners look for the lowest possible price.

With nearly a third (32 per cent) of victims admitting that they made no checks at all on workers’ qualifications, the insurer is urging homeowners to confirm traders’ full credentials and avoid the false economy of unqualified labour.

The research shows that Britons view the initial quote they get as the full amount they will eventually pay, without considering any additional costs should the job need correcting. Unhappy customers were forced to pay an average of £1,250 to amend botched conservatories, £840 to correct building work and £640 on roofing.

Those aged 45 – 54 are the worst affected, paying an average of £900 to correct the botch jobs done to their property, with West Midlands residents most affected (20 per cent), followed by those in the East of England (12 per cent).

Commenting on the research, Lloyds TSB Insurance Managing Director, Phil Loney said: “Rogue traders are on the increase and costing unsuspecting homeowners thousands. To help the public feel more confident about employing traders.

All figures, unless otherwise stated, are from YouGov Plc. Total online survey sample size was 2,404 adults. Fieldwork was undertaken in April 2009. The figures have been weighted and are representative of all GB adults (aged 18+). The research has been set by Lloyds TSB Insurance.

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    The Air France crash that killed 228 people may be the most costly airline disaster since 2001 as insurers led by Axa SA compensate victims’ families and pay for the loss of the plane.

    The families are entitled to the equivalent of at least $150,000 for each of the passengers, and Axa is ready to begin negotiations for additional payment, said Patrick de La Morinerie, who oversees aviation at a subsidiary of Paris-based Axa. The insurer is notifying relatives this week they can receive an initial payment of about $24,000 per victim, an offer mandated by an international treaty on air travelers’ rights.

    The cost to Air France-KLM’s pool of insurers, which includes Allianz SE and American International Group Inc., will depend on estimates of the travelers’ nullified lifetime earnings and any negligence demonstrated by the airline. Insurers covering plane manufacturer Airbus SAS and servicing contractors may also be liable once officials determine why the A330-200 dropped into the Atlantic Ocean.

    “It’s going to be an expensive claim,” said Stephen Riley, executive director of Global Aerospace Underwriting Managers Ltd., which has 7.5 percent of the plane’s coverage. “This will be the largest loss to the insurance market arising from an aircraft accident since that loss in late 2001,” when a flight from AMR Corp.’s American Airlines crashed in Queens, New York killing 265 people and costing about $600 million, he said.

    Buffett, AIG, Allianz

    Riley has said his firm is backed by Warren Buffett’s Berkshire Hathaway Inc. AIG, the insurer that received a $182.5 billion government bailout, has 12.5 percent of the coverage on the Air France flight, said Marie Ali, a spokeswoman for the New York-based company’s property-casualty unit. The insurer’s net loss on the coverage is capped at $21 million, she said. Allianz, identified by de La Morinerie as another company in the pool, had no comment, said Hugo Kidston, a spokesman for the insurer.

    Airlines are responsible for compensating victims’ spouses, children and, in some cases, parents, and can seek to claw back a portion of the awards from potentially liable parties like the plane maker.

    “At the moment there is not enough indication to say where any fault lies,” said Justin Dubon, a spokesman for Airbus. The Toulouse, France-based manufacturer is cooperating with the government investigation into the June 1 flight to Paris from Rio de Janeiro, Dubon said.

    In most crashes, “the vast majority” of claims are settled within two or three years, de La Morinerie said. That time frame can stretch to a decade or more in some cases when lawsuits are filed, lawyers in the U.S. and Brazil said.

    ‘Little Bit Slow’

    Flavia Fornaciari, a lawyer at Sao Paulo-based Clito Fornaciari Jr. Advocacia, said she has clients who lost relatives in Brazilian crashes in 2007 and 1996 who are still waiting for compensation.

    “In Brazil it’s a little bit slow,” Fornaciari said. Airline Tam SA has offered 230,000 reais ($118,380) base compensation for each victim of the 2007 accident, while families have received double that amount in lawsuits, she said. The airline said in a statement it compensated families of most of the victims from the 2007 crash and had no immediate comment on the 1996 accident.

    Settlements in the U.S. are often 10 times greater, according to Justin Green, a lawyer with Kreindler & Kreindler LLP in New York. Awards can vary according to the victim’s earnings and the social programs available to the family members left behind, he said.

    $2.7 Million Average

    Green, who is representing families of travelers killed in a crash near Buffalo, New York, in February, estimated the average U.S. award at about $2.7 million. That figure is less in Europe, he said.

    “That’s in part because in the U.S. we don’t have national health coverage and most people have to pay for their educations,” Green said by phone from Buffalo. “There’s not the same social safety net that there is in a lot of European nations.”

    Unreliable data from speed sensors may have triggered a chain of events leading to the crash last week, France’s chief crash investigator has said. Officials are still searching the waters off the coast of Brazil for debris that may shed light on what happened in the minutes before the disaster.

    Axa may begin to settle claims before a reconstruction of the events is completed and blame apportioned among Air France, Airbus, a unit of European Aeronautic, Defence and Space Co., and any subcontractors, said de La Morinerie, who is deputy chief executive officer of AXA Corporate Solutions.

    ‘Sully’ Sullenberger

    Insurance rates may jump this year after fatal crashes and near disasters, including the Buffalo-area accident that killed 50 and Chesley “Sully” Sullenberger III’s splashdown in the Hudson River, which was survived by all on board. Crashes this year including the Air France disaster and Buffalo accident, which occurred on a flight operated on behalf of Continental Airlines Inc. by Pinnacle Airlines Corp.’s Colgan unit, could produce claims of $1 billion, according to Roman Beilhack, head of aviation insurance at Munich Re.

    “Major fleet insurance is still priced way too low,” Beilhack said in an interview. Rates will rise at least 20 percent this year, on average, Beilhack, said.

    The number of fatal airline accidents last year rose 36 percent to 34, the fourth-most in the past decade, according to Flight International magazine. Insurers probably lost money on airplane coverage for the second straight year in 2008 after profits from 2002 to 2006, according Aon Corp., the world’s largest insurance broker. Prices dropped for about five years from their peaks after the Sept. 11, 2001, terrorist attacks.

    $7.1 Million Award

    Families of U.S. victims who died in the attacks received a minimum of $250,000 from the government’s compensation fund. The awards were based in part on income and the number of dependents, with the maximum award of $7.1 million, according to the Department of Justice. The average was more than $2 million.

    Most major airlines have coverage of about $1.5 billion, with the majority for liability, said Riley, of Global Aerospace. The insured value of the Air France plane is about $100 million, he said.

    The Air France crash “is going to very much focus the minds of the underwriter on the potential catastrophic losses,” said Magnus Allan, an Aon Aviation analyst based in London.

    Minimum compensation requirements for death or injury on flights between two countries are set by the Montreal Convention of 1999, which also addresses flight delays and lost baggage. Award amounts are set in units pegged to major currencies and calculated by the International Monetary Fund.

    The passengers on the doomed flight came from more than 30 countries and included 61 French and 58 Brazilians, according to Air France.

    To contact the reporter on this story: Andrew Frye in New York at afrye@bloomberg.net.

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      French insurer AXA will reduce by 560 the jobs across the UK over the next few months, including 120 into the largest UK office in Ipswich. The company said on Thursday it had carried out a business review to streamline its operations. Axa hopes that most of the job losses can be achieved through “natural wastage” and redeploying staff.

      An Axa spokeswoman said the firm could not yet say which other offices would be hit by job cuts.

      Chief executive Philippe Maso said: “I am announcing important changes in our business which are a necessary step towards profitability. We must ensure we are growing the right areas of our business. To do this, we must move away from unsuccessful and unprofitable product lines.”

      He said the firm needed to ensure we are in the best shape possible. This will mean a reduction in roles in our business and, although we have taken as much action as possible to reduce costs without impacting roles, some reduction was inevitable,” Mr Maso added. Although I am sad that we had to take such extreme measures, I am utterly convinced they are right to build a stronger and more efficient business for the future.

      Rob MacGregor, national officer for Unite – which represents workers at Axa, said: “Unite is disappointed that Axa has decided to make 560 job cuts from their insurance division. Unite will be meeting with our members over the coming days in order to discuss with them the impact of this news. Now the priority of the union is to work with Axa in order to minimise any compulsory redundancies through opportunities for redeployment within the Axa UK group.”

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      As commuters begin to return to work after the festive period, they may find that their cars are more susceptible to a breakdown after being stationary for an extended period of time, according to Britannia Rescue.

      Spokesperson for the cover provider Andrew Beard explains that drivers should carry out the usual checks and services on their vehicles as they could well face poor weather conditions and heavy traffic.

      He adds: “If the worst does happen, having car breakdown cover will alleviate some of the stress. Since many incidents arise from cars failing to start, drivers should consider taking out the housecall option with their breakdown cover.”

      The breakdown cover provider suggests that drivers affected by a non-working vehicle should switch on their hazard lights and lift their bonnet to make other road users aware of their situation.

      In recent days, the British Insurance Brokers’ Association stated that icy roads and darker nights can make driving more hazardous.

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      discountHouseholds looking for home insurance this January should look to Churchill for a New Year bargain. All new customers will receive a 25% discount off both buildings and contents insurance – and if they haven’t claimed in the last five years, they could receive up to 50% discount*.

      Householders are under a lot of financial pressure due to the current economic climate and the expense of Christmas. But now, more than ever, households can’t afford to go without comprehensive home insurance.

      Many people don’t realise that not only are they covered if they are the victims of incidents such as floods, a burst water pipe or burglary, they can also add in extras such as legal cover which might help if they are made redundant.

      In addition to standard buildings and contents insurance, Churchill offers a range of extras that customers can add on to their policies. These include accidental damage cover, personal possessions cover and home emergency legal protection.

      Churchill’s Family Legal Protection feature helps cover householders for a range of potentially expensive problems and the cover can be added simply when householders buy online or over the phone. The benefits are:

      • Legal costs up to £50,000
      • Cover for you and all your family who normally live with you
      • Cover for employment, contract, property and inheritance disputes, personal injury, tax protection, legal defence as an employee and motoring prosecutions
      • Cover for your salary while you attend jury service
      • No excess to pay

      Churchill Home Insurance offers the following cover as standard:

      • Buildings cover of £500,000 and contents cover of £50,000
      • Property owners’ liability up to £2,000,000 and public liability up to £2,000,000
      • Alternative accommodation for householders and their pets
      • Up to £15,000 worth of cover for high-risk items not listed separately on the policy
      • Up to £2,000 worth of cover for theft from garages or outbuildings

      Churchill won the Your Money Award 2008 for the Best Direct Home & Contents Provider.

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      At its Annual General Meeting on Wednesday 9 May, Lloyds TSB Chairman, Sir Victor Blank, confirmed the Group’s ongoing commitment to tackling the problems relating to climate change. The Group has been progressively reducing its carbon emissions over recent years but has now announced a firm target that by the end of 2012, it will have reduced its carbon footprint by 30 per cent. In addition to this reduction target, it will also offset those emissions that it cannot eliminate so that the business becomes carbon neutral by the end of this year.

      As one of the UK’s top companies, Lloyds TSB believe that they have a responsibility to take a lead in reducing their carbon footprint. Rather than just offsetting, they seem to be committed to reduce carbon emissions by cutting out unnecessary travel, buying renewable energy and better energy management.

      Reducing the carbon footprint by 30 per cent by 2012 is a stretching target that will require significant reductions to Lloyds energy consumption but they want to be committed to set an example. Lloyds have chosen 2012 as a target as it supports the sponsorship of the London 2012 Games which are set to be the first ‘green’ Games with a focus on sustainability.”

      Since 2002, Lloyds TSB has progressively reduced its carbon footprint by almost 36,000 tonnes of CO2. This was achieved by improving energy management in our buildings and buying renewable energy. In 2006, the use of over 230,000 teleconferences helped reduce car and train travel by 20 million kilometres or the equivalent of 500 round-the-world trips.

      The Group is keen to build on this track record and is using 2002 as the baseline for the target of reducing its carbon footprint by 30 per cent by 2012.

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        Buying insurance from the travel agent rather than shopping around could see holidaymakers paying nearly 500% more for their travel insurance than necessary.

        According to the Association of British Travel Agents (ABTA) and Datamonitor, more than one third (40%) of all travel insurance policies were sold by travel agents last year. However, in the same way that customers can shop around to make significant savings on their car and home insurance policies, they can also save money on travel insurance policies.

        Even if consumers choose to purchase their holiday through a travel agent, they should not feel obligated to take their travel insurance out with them too.

        While holiday insurance is a must-have, it makes little sense to pay through the nose for it, especially when shopping around for a better deal is likely to save consumers money. Price comparison sites enable consumers to trawl the market for the most suitable travel insurance policies on offer.

        Not only is the service quick, easy and comprehensive, but it also enables consumers to directly compare levels of cover. For example, a family of frequent globe-trotters heading off on a three-week safari in South Africa would require a very different policy to a family who goes caravanning in France once a year. Price comparison sites are designed to empower the user and enable them to make educated decisions about the best policies for them, in turn saving them money.

        Spending just a little bit of extra time finding the best holiday insurance deal will allow you to properly relax and enjoy your trip.

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        Looking for a great way to both protect and boost you or your family’s health in 2009? AXA PPP healthcare have joined forces with gym chain Total Fitness to offer complimentary gym membership deals to individuals and families. There’s no better way to start the year than by getting your body into shape, and knowing your health is covered.

        Health for your family :

        Starting from just £9.99 per month, First Healthcare provides your child with access to our network of quality assessed hospitals, as well as enabling your children to benefit from a range of other private treatment options, including prompt access to consultations and diagnostics.

        As an added incentive, the first 200 people to sign up to AXA PPP healthcare will have the chance to enjoy twelve months family membership* for the price of ten at your local Total Fitness Leisure Club. As well as which, you’ll also get those ten months at a reduced £75 per month from the usual £97 rate – saving you £414 per year. Based on £75 a month membership for 2 adults and 2 children, and will entitle you to enjoy the first and last months of your membership for free.

        Health for you :

        Private medical insurance from AXA PPP healthcare gives you the peace of mind that you’ll get prompt, eligible treatment should you ever need it, without the inconvenience of being on an NHS waiting list.

        If you’re just looking to get fit yourself, AXA PPP healthcare are offering 12 months free membership at your local Total Fitness Leisure Club, when you buy AXA PPP healthcare private medical insurance online – which saves you £534.

        Total Fitness Leisure Club’s offer fantastic facilities including swimming pools, exercise classes, fully equipped non-intimidating gyms, saunas and sanariums, personal training and the convenience of free parking.

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        Naturally when money is tight as it in the present climate, it can be tempting to cut costs on insurance. Malcolm Tarling of the ABI (The Association of British Insurers) has reminded consumers that by underinsuring could have serious consequences as you would not have enough money to replace belongings.

        Here is a list of four main points to consider:

        1. Chose the policy on the level of cover it provides – not just on price. The cheapest option can be false economy.. Read the policy carefully before you buy so you know exactly what you’re covered for and what exclusions apply.
        2. Make sure the sum insured is adequate for your needs. This will be the most the insurer will pay out if everything you own is totally destroyed so it will be up to you to make sure its is enough. For buildings it should be the full cost of rebuilding your home and of course remember this is not the same as market value. You can use the ABI’s online calculator to work out the right sum (Visit abii.bcis.co.uk).Alternatively for total peace of mind consider choosing a policy that offers unlimited buildings cover. When arranging contents, the sum should be enough to replace all the possessions inside your home form carpets and clothes to TV’s audiovisual equipment to kitchen appliances. The ABI say that as a guide the average home currently has around £38,000 worth of contents, however to work out the amount for an individual home, you need to list all your own belongings – quite a task. The ABI have produced a leaflet entitled “Is your Home Underinsured” and you can download this at (abi.org.uk)
        3. Consider whether you need extra cover. Ask yourself whether you should pay an additional premium for accidental damage cover. Check the exclusions carefully as not all policies will cover mishaps such as damage to soft furnishings or damaged caused by botched DIY or pets. Also consider whether you need to add personal belongings cover to protect expensive items like jewellery, laptops and mobile phones when they are not at your home.
        4. Shop around for the best deal. Malcolm Tarling of the ABI says that different insurers specialize in different risks, so you will need to look at the options from insurance brokers to online and high street insurance providers so that you make sure you get the right cover at the right price. He also goes on to remind the consumer that some insurers may charge extra if you want to spread the cost of payments and pay monthly. He also says that you shouldn’t be afraid to switch providers, because even if your policy is not due for renewal for a few months, if you find the right offer it can pay to switch early.
        • Remember that the cheapest quote doesn’t always offer the most comprehensive cover:  check policy exclusions and excesses carefully.
        • Check the sums insured to make sure they’re adequate for your needs.
        • Check whether the policy offers new for old cover, or makes a deduction for wear and tear.
        • Check single item limits and whether you can cover high-value items.
        • Consider whether you need optional extras, such as extended accidental damage cover.
        • Check whether the policy offers an automatic seasonal increase in contents cover over the Christmas period.
        • Check whether the policy offers a no claims discount – and if so how it works and whether you can protect it.
        • Check whether there is an extra charge if you want to pay by monthly direct debit.
        • Finally check whether there’s a discount if you buy combined buildings and contents cover.

        That is a very good aide memoir for anyone looking for home insurance. What about “a no claims discount” ? Have you ever wondered why no-claims discounts are the norm for car insurance – but not when you buy home insurance? In fact one in four home insurance policies fails to offer a no-claims discount, which means customers are missing out on potentially huge savings. What’s more, of those insurers who do offer a discount, 74% provide no details on how it works, making it difficult for customers to understand their position.

        It could be unfair and has issued a challenge to other providers to make their policies on no-claims discounts less confusing”

        It will be interesting to know how they get on and what type of reaction they get. No doubt in organization like the ABI or British Insurance Brokers’ Association (BIBA) get involved on behalf of the industry there will be more weight for such a campaign

        Whatever you don’t forget to take out your property insurance whether you are an owner occupier, or renting or letting. Insurance is one essential you can’t afford to be without today.