Over the course of today we have been continuing work on the ‘unpacking’ of data and setting up of individual customer system instances in our alternate Data Centre site, and have worked with a number of our customers to bring their systems back online successfully.
Because our focus is on getting all of our customers back up and able to trade as rapidly as we can in the new centre, for some customers the initial implementation will include the core system functionality and 100% of their transactional data to the point in time that the outage occurred, but not all of the historic document store will be available from ‘day 1’ of the restoration, and the email service will be reduced. Both of these areas will be caught up on within second phases of restoration, and once we have all customers trading.
We recognise that all of our customers that are not yet restored need to be so as soon as possible. We are working around the clock on the data unpacking, application configuration and testing work to achieve this as quickly as we can. Speed of unpacking data is a key factor – which is why we are prioritising transactional data and leaving the document folders for a second phase.
Once again, we apologise for the disruption caused by the outage.
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