The patented program helps to facilitate access to care for injured workers and provides personal assistance from a Travelers nurse to guide someone through the workers compensation process. Employees who participate in the program typically recover much faster than other injured employees.
“ConciergeClaim® Nurse has delivered better health outcomes, and we are pleased to be making it available to more workers,” said Vincent Armentano, Senior Vice President of Business Insurance Claim at Travelers. “Our personalized approach decreases recovery time for most injuries by more than 40 percent, reduces anxiety for someone who has never been through the process and lowers medical costs for employers.”
Travelers’ nurses are physically located in the clinic and available to meet with injured workers immediately after they have been seen by a physician. This allows the nurse to guide the injured employee through the claim and recovery process, review the doctor’s diagnosis and treatment plan with the injured employee, work with the clinic’s medical staff on the recovery regimen and support the patient until he or she is discharged from care and able to return to work.
The company manages more than 250,000 workers compensation claims a year and employs more than 500 nurses in 21 full-service claim centers. Its ConciergeClaim® Nurse program is available in local healthcare clinics, most of which are operated by Concentra or U.S. HealthWorks.