insurance factsheet
What you need to know when buying insurance
Generally, firms selling insurance and those providing insurance cover have to be regulated by us, or be the agent of a regulated firm.
There...
Should I continue to pay my premiums?
A consumer should continue to pay their premiums while their claim is being considered. However, once a claim is being paid, the premiums are...
What do “total disability” and “total incapacity” mean?
The term “total disability” means that the consumer has to be totally unable to carry out their occupation, before benefits can be paid under...
What if the definition of “total disability” wasn’t explained when I took out the policy?
If a consumer complains that the way the insurance cover worked wasn’t adequately explained to them when they applied for the policy, we will...
What if I’m unhappy with my insurance company’s decision to reject or stop my claim?
You should first raise your complaint directly with the insurance company – and give them the opportunity to review your case. By law it...
