Income protection insurance
What is income protection insurance ?
Also known as permanent health insurance (PHI). It replaces part of your income if you are unable to work for a long time because...
Should I continue to pay my premiums?
A consumer should continue to pay their premiums while their claim is being considered. However, once a claim is being paid, the premiums are...
What do “total disability” and “total incapacity” mean?
The term “total disability” means that the consumer has to be totally unable to carry out their occupation, before benefits can be paid under...
What if the definition of “total disability” wasn’t explained when I took out the policy?
If a consumer complains that the way the insurance cover worked wasn’t adequately explained to them when they applied for the policy, we will...
Are insurance companies allowed to review a claim they’re already paying – and stop benefits?
Insurance companies have the right to review claims from time to time, to make sure that consumers claiming benefits continue to meet the terms...
What if I’m unhappy with my insurance company’s decision to reject or stop my claim?
You should first raise your complaint directly with the insurance company – and give them the opportunity to review your case. By law it...
What if your household income decreased, through illness, disability or unemployment?
Certain insurance, sometimes known as protection insurance, can pay out in these instances, but they usually only pay out for a limited time and...
How to protect your income or borrowing ?
Once you take out any kind of loan, it’s very important that you make all the repayments in full and on time. If your...
Do you need insurance or additional cover?
Many of us live day-to-day without thinking about what we would do if the unexpected happened. But how would you or your family cope...
Income protection insurance or borrowing ?
Insurance can cover your outgoings if you are unable to work for any reason. Here we explain what the types are and what you...
