We are continuing work on the ‘unpacking’ of data and setting up of individual customer system instances in our alternate Data Centre site.
Early this morning we started the process of contacting those customers whose systems are becoming available, so that our service team could support them through the process to get up and running. A number of customers are now live, and are now online and using their systems again.
We will establish a clearer view of the likely timing of restoration of individual customers as we get further through the technical processes. We will be contacting individual customers as soon as we have estimated time of restoration to discuss with them.
Once again, we apologise for the disruption caused by the outage.