Home Market Merlin : Escape of Water Hub used to handle flood claims

Merlin : Escape of Water Hub used to handle flood claims

0 1

Merlin’s Loss Adjusters are completing site visits within 48 hours on 100% of claims relating to the current flood conditions. Merlin is utilising its award winning Escape of Water (EoW) Hub, to enable claims to be quickly progressed after initial visits and ensure costs are effectively managed.

Russell Crewe, Loss Adjusting and Claims Services Director at Merlin Commented: “The team have worked tirelessly to ensure every claim is handled appropriately and as swiftly as possible, making every effort to minimise disruption to the home owners involved. Unlike some in the industry who are struggling with these surge conditions, Merlin has not declined a single instruction. In fact we have taken on a number of claims that others have been unable to handle. We have mobilised our workforce to ensure this fast and efficient response is maintained throughout the latest weather warning.”

The Met Office is warning that more than a month’s rain 3.9 inches (100mm) could fall in just 36 hours across parts of the UK, sparking fears of significant disruption and further flooding. Central and northern England are expected to be worst affected.

Merlin is well positioned and prepared for the resulting influx of claims this weekend.