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Our systems and people are currently coping well, and we continue to operate normal service standards for all brokers and customers.
For our SSP ‘Pure’ users affected, we contacted a large proportion directly last week to find out their concerns and offer direct assistance.
Our customer services and claims teams have been fully briefed and we have introduced special measures, applicable both to motor and home business, to help brokers and claimants until SSP’s service is resumed.
New business & mid-term adjustments
Our brokers can process new business and policy adjustments manually or issue cover notes which are available. Our Underwriting Services Team have also been briefed and can assist with any queries on 0330 2210777.
Renewals
Brokers will have an extended renewals window, allowing them to confirm renewals once the system is back online, and we are not asking them to provide proof of policyholder intention to renew.
Claims
We have a special team of claims handlers and manual processes in place to help us identify affected customers so that we can ensure there is no customer detriment.
Should brokers have any queries, please contact our underwriting services team on 0330 2210777 who will be able to assist.
The post Covea support and contact details for brokers during SSP outage appeared first on British Insurance Brokers' Association.
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