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BIBA has spoken with SSP about the problems this week. SSP has asked that specific queries from their users be directed to them. We are in dialogue with SSP to explain what exactly happened and what steps they have taken to prevent a reoccurrence.

We have also liaised with the MIB regarding the Motor Insurance Database and our advice would be to liaise directly with your insurer until this is resolved.

The most recent statement from SSP states:

Update regarding the ongoing Major Incident at Solihull Data Centre.

Unfortunately, during the evening of 1st September we encountered a hardware failure in our storage facility, which has set back our timeline for getting service restored to the customers affected by the incident.

The ‘Storage Area Network’ (SAN) is the high volume disk array that is at the centre of the service. It comprises a large number of storage disks, grouped into cassettes, over which the business and configuration data that supports our systems is housed. It was damage to a small number of these disks following the exceptional disruption to power supply that caused the original loss of service. With support from HP we have dealt with the original damage to the disks and were a long way through the process of restoring the environments and data required to support our customers, when the work was interrupted by a recurrence of the original problem.

It is of course very regrettable that we are now unlikely to fulfil our objective of starting to get customers live today (Friday).

We are of course working hard to sort out the recurrence of this issue, while progressing with those restoration activities that can be undertaken in parallel.

The process of recovering data that was affected by the recurrence will take some time. We are working on estimating that impact as a matter of urgency. We will provide a further update on our next steps and timing as soon as we can. We are targeting 12:00 noon today for the next update.

Once again, SSP apologises for the disruption to the businesses of our affected customers and to the inconvenience that this incident is causing their staff, management and customers. We are giving the resolution work the highest priority within our business.

We appreciate your frustration at the length of time this is taking to resolve the issue. We are extremely frustrated at not being able to bring our affected customers back to full functionality as quickly as we would hope.Kind regards SP Major Incident Management Team.

End of statement.

Once the situation has been resolved BIBA will bome back to you with a final update


Steve White

BIBA Chief Executive

The post BIBA: SSP UPDATE appeared first on British Insurance Brokers' Association.


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