AXA PPP healthcare has today launched a Dedicated Nurse service – providing personalised support and medical guidance by qualified nurses, free of charge, for all of its UK medical insurance customers diagnosed with cancer.
AXA PPP has introduced a Dedicated Nurse helpline for individuals who have been diagnosed with cancer. The service is designed to:
- provide a constant point of contact throughout their treatment and recovery
- offer knowledge, information and guidance about their condition and its treatment – tailored to meet the individual’s needs
- provide an opportunity to speak with an experienced qualified nurse
- provide emotional support to both the indiv 195 idual and members of their families.
Developed in response to feedback from customers, the service is available to personal subscribers and to members of company-paid schemes as well as to members of their families (who are also affected by a loved one’s diagnosis and treatment of cancer).
AXA PPP’s Dedicated Nurses provide a constant poi eb2 nt of contact – an experienced qualified nurse – with whom the individual patient and their family members can discuss queries or concerns they may have about the condition and its treatment. They will provide information, guidance and support tailored to individual callers’ needs.
Dedicated Nurses can also help individuals to better understand and make the most of the healthcare services that they should be able to obtain from their cancer care providers – from their oncologist and cancer nurses to physiotherapists and other supporting services.
The support and reassurance Dedicated Nurses provide can be a big comfort at what can be a difficult time – the initial shock of being diagnosed with cancer can make it hard for patients to take in what they’re being told.
Dedicated Nurse Viv Murray explains: ‘When patients first get in touch with us, we do our best to reassure them that we’ll be there to support them throughout their treatment and recovery. And, to begin, we try to emphasise the small but important things that they can do to feel more in control of their situation and not like a passive passenger to whom things are being done.
‘From preparing themselves practically and emotionally for meetings with their consultant to explaining the different types of cancer tests and treatment and side-effects, we try to paint a picture of their treatment journey to ensure that they know what’s going on – and why – and that they feel supported
‘More often than not though, customers just want reassurance and to talk to someone who understands what they are going through. Perhaps this is one of the greatest benefits of our service – providing a quiet, private space where people can share their concerns and know they are being listened to.’
