AXA Assistance UK has extended its long-term partnership with specialist classic vehicle insurance broker Footman James to provide dedicated motor assistance and a new bespoke smartphone breakdown application.
The new deal will see AXA Assistance continue to provide roadside recovery and homestart services across the UK and Europe to Footman James’ 100,000 classic and modern vehicle insurance customers into 2016. AXA Assistance has been the motor breakdown provider to Footman James for nearly 20 years, and the scheme represents the largest that AXA Assistance services in the classic car and motorcycle market.
In addition to the renewal of the motor breakdown contract, AXA Assistance has developed a dedicated breakdown app designed specifically to respond to the needs of Footman James’ classic car and motorcycle insurance customers. Motorists can directly access breakdown and recovery services and the app uses GPRS technology to help locate the stranded motorist’s exact position. The app also provides live traffic updates, maps accident black-spot information and driving advice.
Paul Moloney, Head of Account Management at AXA Assistance, said: “Our commitment to delivering measurable, added-value services to our clients’ customers is an important factor in sustaining this long-term partnership with Footman James. By combining the established recovery service with responsive mobile technology we are working to ensure this valuable service remains relevant and meeting the needs of classic vehicle owners.”
Andy Fairchild, Managing Director of Footman James, said: “AXA Assistance recognises the importance of responding to the very specific needs of our classic car and motorcycle customers. As partners, they work closely with us to ensure the highest standards are maintained as well as looking at ways to further enhance our offering, such as the dedicated motor breakdown app we have launched.”
The services and insurance products are underwritten by Inter Partner Assistance, the underwriting arm and a fully owned subsidiary of AXA Assistance.