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Appointment : Xchanging new claims specialists team

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Xchanging, a global business processor, announced the appointments of Glenn Brace, Simon Wright and Mark Sullivan to Xchanging Claims Services (XCS). The appointments underline Xchanging’s commitment to working with Lloyd’s and the London Market to improve claims standards.

Glenn Brace has been appointed as Executive Claims Director with responsibility for the strategic development of XCS’ Claims Adjusting Services. He joins from Tower Street Consulting (TSC), which he founded. Prior to that, Glenn worked as the Claims Director for Equitas, responsible for the team that oversaw the largest insurance run-off in history.

Simon Wright joins XCS as Chief Adjusting Officer with responsibility for developing a major change programme to support the Claims Transformation Programme. He was also previously with TSC, which he co-founded with Glenn Brace. Prior to TSC, Simon was Head of Direct Claims at Equitas.

Mark Sullivan joins XCS as Head of Delegated Lead – a dedicated team for claims services to individual customers. He joins Xchanging from Charles Taylor Insurance Services. Mark spent five years with Charles Taylor as Director of London Market Services, managing business process and exposures across a range of Lloyd’s market carriers.

In addition to these new appointments, Steve Guarnori has been appointed to the role of Technical Claims Director. Steve will be the Adjusting lead on complex claims matters, and will spearhead Xchanging’s response to cross-market claims issues. He will also perform a pivotal role in Xchanging’s claims improvement programme.

Max Pell, Managing Director of XCS said, “I am delighted to welcome these specialists to XCS. All three have an outstanding reputation in the London market and bring a wealth of expertise to Xchanging. Their appointments support our aim of providing the highest levels of service to our customers and our aspiration to pioneer claims processing standards”.

Source : Xchanging Press Release