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Appointment : Insurer grows member services team

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South West general insurance firm Cornish Mutual is expanding its member services team with the creation of six new job roles and the employment of five new staff.

Five new team leaders and a technical trainer have been appointed to make sure the company maintains and exceeds its high-levels of customer service. The positions of team leader are new to Cornish Mutual and will provide additional support and coaching for their member services advisors.

The five new team leaders will be split between the insurer’s Truro and Exeter offices, and include four promotions from within the company and one external appointment.

Of the four promotions, Amanda Booker is the longest standing employee, having worked for Cornish Mutual for over 25 years, and Gemma Whyle, Shirley White, and Dawn Hocking (all pictured) have also worked their way up through the business to the new positions.

Sara Cape, originally from Plymouth, was recruited externally and has a background in customer services. She will be introducing an internal quality monitoring programme which will inform staff coaching and training plans.

The new technical trainer, Peter Daniel, was previously responsible for the set up of Cornish Mutual’s Exeter office, and has now been charged with ensuring all staff in member services meet the high technical standard expected of them.

Sharon Plowright, Member Services Manager, said of the new appointments: “The new team leaders and technical trainer will help to make our member services team as efficient as possible. We are investing in our people through continuous training more than ever before and by focussing on the quality of our service, we will be able to continue to tailor our service and our products to our members’ needs. We have a high-performing team well known for its track record in handling claims in record time with maximum efficiency – we’re making sure we have the right people, with the right skills in the right place, at the right time!”

Cornish Mutual has also recently taken on three new employees to work in its Personal Lines and Motor Fleet teams, and has appointed a new Marketing Assistant, Verity Dodd, to work in the Truro office.

Alan Goddard, Managing Director of Cornish Mutual added: “Everyone at Cornish Mutual is delighted to welcome the new team members – they all have a vital role in maintaining high standards for our new and existing members. The expansion of the team demonstrates that we’re also committed to staff training and development, so it’s great to see five of our long standing employees promoted within the company.”

Source : Cornish Mutual Press Release