1st Central announces the appointment of Chris Hallett as Operations Manager. Chris, who joins from RBSi, will be responsible for the operational management of 1st Central’s recently formed Counter Fraud Services (CFS) team, reinforcing its commitment to protecting honest policyholders by preventing fraud.
With over 15 years operational management experience in the insurance and financial services market, Chris’ appointment will serve to further strengthen the CFS team structure and optimise 1st Central’s fraud risk management strategy. Chris’ expert skills lie in driving and managing his team through a process of continuous improvement, with an unerring focus on service delivery. Chris joins 1st Central having spent 12 years as Claims Transformation Manager at RBSi.
Glen Marr, Director of Fraud at 1st Central, to whom Chris reports, comments: “We are delighted to welcome Chris to the team and he has very quickly made a positive impact, in what is a fast moving environment. His appointment demonstrates our continued investment in 1st Central’s fraud prevention and detection capabilities. When we say we adopt a zero tolerance approach to fraud – we mean it, and our approach to tackling fraud is holistic”.
Chris Hallett commented: “This role is a great opportunity for me to bring my knowledge and experience to 1st Central and build on the great work achieved by the CFS team to date. I believe in developing strong relationships, identifying areas for personal development and rigorously monitoring SLA’s to deliver maximum operational efficiency and team performance. I am very excited by the opportunities the role presents and have hit the ground running”.