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RMS : appoints new Head of Global Customer Service

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Risk Management Solutions (RMS) has announced the appointment of Brad Nichols as senior vice president, global customer service. In this pivotal role, Mr. Nichols is responsible for pioneering and implementing programs designed to enhance the customer experience. Based in Hoboken, New Jersey, Mr. Nichols reports directly to RMS’ chief platform and services officer, Bobby Soni.

Commenting on the appointment, Mr. Soni said: “Brad’s extensive experience and ability to combine people skills, technology, process, and metrics in a way that optimizes client satisfaction makes him perfectly placed for this strategically important role.”

RMS is currently developing a new analytic platform that will fundamentally change the way insurers and reinsurers manage their risk exposures, with real-time access to all exposures, all in one place.

Mr. Soni continued: “As we revolutionize our risk management solutions, Brad’s knowledge of the financial services industry coupled with his commitment to client satisfaction, will be instrumental in ensuring RMS continues to meet the needs of our client base worldwide.”

Brad Nichols said: “This is an exciting time to join RMS. As we transform the insurance industry’s use of catastrophe risk models and risk management solutions, we are focused on advancing our customer service model to a structure that can support the platform and continue to deliver a very high standard of customer support services.”

New to RMS’ global client support services is the Knowledge Center, a 24/7/365 system for receiving, tracking, and managing customer inquiries to complement the advice on value and usage optimization provided by the account management teams.

Mr. Nichols joins RMS with extensive senior level experience gained in the financial services industry. His experience of developing and delivering successful customer support projects across complex solution portfolios includes 15 years at Thomson Reuters, where he held senior roles including global head of customer experience & services. Mr. Nichols graduated with a BA in Economics and Political Science from McGill University, Quebec, Canada.