As recently reported, the severe weather conditions affecting the majority of the UK have led to a surge in insurance claims. At the start of the weekend when a further arctic blast has been forecasted, Merlin has committed to ensuring any new claims received from its clients by 21 December will be offered a visit from a Merlin adjuster before Christmas (providing access roads are open).
Alex Kilpatrick, Client Development Director at Merlin explains: “We recognise the distress and disruption weather related damage can cause to our clients’ policyholders, particularly at this time of year. We are determined to add value to our clients’ reputations by delivering prompt, professional service, ensuring policyholders feel supported and cared for by responding to their needs whilst reducing claims life cycle and controlling indemnity spend. Our flexible claims management model combined with our people’s commitment to ‘going the extra mile’, supported by the latest technology, has seen us exceed policyholders’ expectations during these difficult times.”
Merlin has seen over three times the normal claims volumes in December to date. Every single claimant received initial contact from Merlin within 2 hours of their claim being notified and each claimant was offered a visit within 3 days of notification of the claim.
Source : Merlin Press Release