Home Uncategorized Home insurance : Claims teams on the ground assessing the damage

Home insurance : Claims teams on the ground assessing the damage

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As the waters subside claims experts and loss adjusters from Aviva have begun visiting homes and businesses affected by yesterday’s floods.

Emergency payments have already been made and alternative accommodation is being organised where needed. Once properties have been visited and the damage assessed, water-soaked fixtures and fittings can be removed and the drying can begin.

Dominic Clayden, director of claims at Aviva, is on the ground in Cornwall to see first-hand the results of the intense rainfall.

“Once again we can see the damage and destruction that severe weather can have on local communities, while the water has receded the tell-tale signs of the flooding are clear to see – piles of debris and sandbags in the street, thick muddy roads and dirty tide marks – over a foot high – on town walls.

“Sadly flooding is all too common and we know from experience the devastating effects it can have on your home and business, so we are only to pleased to be able to help customers get their lives back to normal as quickly as possible.

“Obviously for those homes that have been deluged with water the drying out process can be quite lengthy, so we will be organising, suitable, appropriate alternative accommodation for those who have to move out of their homes while they are being repaired.”

What happens with a flood claim:

– Once your claim is logged a loss adjuster or claims expert will visit you to assess the damage

– Where necessary, water-soaked fixtures and fittings will be stripped-out of your home

– De-humidifiers and drying equipment will be brought in to dry the property – this can take many weeks or months

– Once the property is dry contractors can be sent in to do the repairs and put it back to how it was before the floods

– Where suitable Aviva will be offering basic resilient repairs as standard in homes that are affected by flooding.

These include:

– Raising electrical sockets higher up the wall

– Replacing plaster with a Gypsum water-resistant version

– If replacing timber floors, where there is shallow void, offering to fill the void and replace with a concrete floor

Source : Aviva Press Release